Return Policy
ThePhoneCasePlace.com will gladly accept the return of your item up to 30 days of it’s tracking showing delivered. Simply ship your item back to us in it’s original packaging and we will refund you the purchase price upon it’s arrival or tracking number update. Shipping costs cannot be returned nor refunded as its service has already been rendered by the United States Postal Service. It is the buyer’s responsibility to ship the item back for a refund. Return Shipping labels are not dispensed by ThePhoneCasePlace.com.
*Sales of personalized items with names, initials or custom images are final and cannot be returned nor refunded.
We sell the highest quality products that you can personalize!
It's true, you can create your own work of art right here, right now. But your work of art cannot be returned, resold, or refurbished. One of a kind items are made to order, and we do not accept returns.
Shop With Confidence!
If your item arrives incorrect as an error on our part, we are happy to send you a replacement or a full refund since these instances are quite uncommon and extremely rare.
✓ Design not printed as it was shown at checkout
✓ Received a different model than what is shown on digital invoice
✓ Received a different model than what is shown on digital invoice
Oh No! Made a Mistake?
✓ I forgot to add a name/text
✓ I used an old shipping address
✓ I selected the wrong model for my device
✓ I uploaded the wrong picture
✓ I used an old shipping address
✓ I selected the wrong model for my device
✓ I uploaded the wrong picture
Did you accidentally make a mistake at checkout and only noticed after you received your emailed digital invoice? Don't worry - we got you covered!
Before my item is shipped:
Send us an email right away preferably before your item gets made and shipped - we make and ship orders every morning Monday - Friday, and most Saturdays too because we're workaholics. Stop judging us, you made the mistake here. If we're able to catch your mistake before the item ships then have no fear! We can correct your order and it will ship out the following day.
Send us an email right away preferably before your item gets made and shipped - we make and ship orders every morning Monday - Friday, and most Saturdays too because we're workaholics. Stop judging us, you made the mistake here. If we're able to catch your mistake before the item ships then have no fear! We can correct your order and it will ship out the following day.
After my item is shipped or received:
Double check your emailed digital invoice to identify where the mistake was made. We'll find a great resolution for you, we never leave our customers hanging!
Double check your emailed digital invoice to identify where the mistake was made. We'll find a great resolution for you, we never leave our customers hanging!
Contact for Returns: ThePhoneCasePlace@gmail.com
Upload Your Own Image Disclaimer
When uploading images:
✓A digital preview is provided prior to purchasing the item. Please double check your selected images.
✓Upload a high resolution quality image for best results! Images that are of low-quality (screen shots, pictures of pictures, blurry photos, etc) will produce low-quality results.
✓Bright, beautiful pictures will print best. A dark picture will result in a dark finished product.
If you have a question about an image or if want us to help you edit an image to make it look its best, please leave a note during check out or send us an email here ThePhoneCasePlace@gmail.com and we will be happy to help you! Otherwise, all items will be printed as shown on your digital invoice.